Shipping Policy

Shipping Policy

Carawayhome partners with trusted logistics providers to ensure every order reaches you in good condition. Below you'll find everything you need to know about our shipping process, timelines, and related policies.

Shipping costs are calculated at checkout based on your location, the weight of your order, and the shipping method you choose. We may offer free standard shipping on orders that meet a minimum purchase threshold — this information will be clearly displayed during the checkout process.

The cost of shipping is determined by your delivery address, order weight, and selected shipping method. You can view the exact shipping cost before completing your purchase on the checkout page. Promotional free shipping offers will be applied automatically when eligible.

Shipping fees vary depending on destination, package weight, and delivery speed. All shipping charges are clearly shown at checkout before you confirm your order. We occasionally run free shipping promotions — keep an eye on our homepage for the latest offers.

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to monitor the progress of your delivery through the carrier's website. If you have trouble locating your tracking information, please contact our support team.

After your order is dispatched from our warehouse, we'll send you an email with tracking details. Simply click the tracking link or enter the tracking number on the carrier's website to see your delivery status in real time.

You can track your order at any time using the tracking number provided in your shipping confirmation email. This allows you to see where your package is and estimate when it will arrive. If you haven't received a tracking number within 5 business days of placing your order, please contact us.

International orders may be subject to customs duties, import taxes, and other fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the purchase price or shipping cost. We recommend checking with your local customs office for more information about potential fees before placing your order.

Please note that customs duties and import taxes may apply to international shipments and are determined by the destination country's regulations. These additional charges are the buyer's responsibility and are not included in your order total. For specific details, please consult your local customs authority.

When ordering from outside the country of origin, you may be required to pay import duties or taxes upon delivery. These charges are set by your local government and are the responsibility of the recipient. We suggest checking your country's import policies before placing an order.

If a package cannot be delivered due to an incorrect or incomplete address, the carrier may return it to us. In such cases, we will contact you to arrange re-delivery or a refund (minus shipping costs). Please ensure your shipping address is accurate and complete to avoid delays.

It is important to provide a correct and complete shipping address when placing your order. If delivery fails due to an incorrect address, the package may be returned to our warehouse. We will then contact you to arrange re-shipping (additional shipping fees may apply) or process a refund minus original shipping costs.

Please double-check your shipping address before confirming your order. Incorrect or incomplete address information can cause delivery delays or failed deliveries. If a package is returned to us due to address issues, we will notify you and work with you to find a solution — additional shipping fees may apply for re-delivery.

If your package arrives damaged, please take photos of both the packaging and the damaged items, and contact us within 7 days of delivery. We will work with you to resolve the issue. For packages lost in transit, please contact our support team and we will assist you in filing a claim with the shipping carrier.

We take care in packaging every order, but occasionally damage can occur during transit. If your items arrive damaged, please photograph the packaging and products and contact our support team within 7 days of delivery. We will help you through the resolution process.

In the rare event that your package is damaged during shipping or appears to be lost, please contact our customer service team right away. For damaged items, having photos of both the packaging and the product will help us resolve the issue faster.

All orders are processed within 1-3 business days after receipt of payment confirmation. Orders placed during weekends or holidays will be processed on the next business day. During peak sale periods, processing may take slightly longer due to increased order volume.

Once your order has been placed, our team works quickly to prepare it for shipment. Standard processing time is 1-3 business days. Please note that business days exclude weekends and public holidays in the country of origin.

We aim to process every order as quickly as possible. Most orders leave our warehouse within 1-3 business days. During promotional periods, processing may take a few extra days due to higher than normal volume.

We offer both standard and expedited shipping options. Standard shipping typically takes 7-20 business days for international destinations, while expedited shipping takes 3-7 business days. Actual delivery times may vary depending on your location, customs procedures, and local postal service efficiency.

Our shipping options include standard delivery and express delivery. Standard international delivery generally arrives within 7-20 business days. For faster delivery, you can choose our express option at checkout, which usually takes 3-7 business days depending on your location.

Delivery times vary based on your location and the shipping method selected at checkout. Standard shipping typically arrives within 7-20 business days for international orders. Express shipping options are available for an additional cost and generally reduce delivery time to 3-7 business days.

We appreciate your business and want to ensure your shopping experience with Carawayhome is smooth from start to finish. If you have any shipping-related questions, our team is ready to assist you.